Phone service

Phone service setup

Connect available numbers, place them in a shared line pool or dedicate one to an agent, and let Meridian allocate capacity only when a call or message needs it.

Phone network

connected

Managed by Meridian

Configuration

ready

all required settings are present

Account changes

enabled

operator controlled

Agent identities

internal lines, independent of public numbers

Step 1

Connected account numbers

CountryContains (optional)

Load the voice-capable numbers available in the connected phone account.

Step 2

Add the selected number

Assignment policy

Concurrent call slotsRouting priorityKeep return route (days)Fallback agent (optional)

Selected public number

No number selected

I confirm this existing number may be added to Meridian's shared capacity. This does not purchase another number.

Agent directory

Create an internal agent line

This identity stays with the agent while Meridian borrows an available public number only for the duration of a call or message.

Agent	Internal extension	Status
b0742d09-a9e1-5862-8c21-33fdbf3e9b19	8437734302	active

Step 3

Create a controlled pilot call

Agent identityDestination (E.164)Consent / relationship basisRecording

The call flow identifies the organization and the AI agent where required.I confirm this destination is authorized for the supplier-approved pilot.

Media bridge: WSS configured for ASR/TTS

Shared capacity

Public-number pool

Number	Call slots	Messages	Fallback	Status

No shared public numbers yet.

Dedicated capacity

Permanent agent assignments

Agent	Number	Status
b0742d09-a9e1-5862-8c21-33fdbf3e9b19	+12135837713	active

Live usage

Active public-number allocations

Every shared call slot is currently available.

Return traffic

Remembered callback routes

No return routes recorded yet.

Account activity

Recent changes

call.create
CAb373bc6064abfbce6b5abd3afc6c3be6
succeeded
call.create
CAd136456c48dc8ab24a3ec262fd625f46
succeeded
call.create
CAf66155cc7cd99467c5a35b23a21aff47
succeeded
call.create
CA04d08c82ea17386e23a74d570dd1b99c
succeeded
call.create
CAf6c234caa21f1475ab30f2c055c6ca6b
succeeded
call.create
CA112078772b0f99869b2488fcf5f7077a
succeeded
call.create
CA2e0e3aa95333a4a3b7e230a2005733a7
succeeded
call.create
CAd42479d5753b4283f7ba20130cedac1a
succeeded
call.create
CAd917e577aad807e860945057345aafd7
succeeded
call.create
CAf410b90d43babda54fa8125dcf38bb9e
succeeded
call.create
CA0ec259a58b83382e3f317229bc538ffa
succeeded
call.create
CA887e0335896c9b73c8922f5ead107136
succeeded

Delivery tracking

Service updates

call.hangup
CAb373bc6064abfbce6b5abd3afc6c3be6
12:59:32
media.stream.stopped
CAb373bc6064abfbce6b5abd3afc6c3be6
12:59:32
media.stream.started
CAb373bc6064abfbce6b5abd3afc6c3be6
12:55:14
call.answered
CAb373bc6064abfbce6b5abd3afc6c3be6
12:55:14
call.ringing
CAb373bc6064abfbce6b5abd3afc6c3be6
12:55:12
call.initiated
CAb373bc6064abfbce6b5abd3afc6c3be6
12:55:11
call.no_answer
CAd136456c48dc8ab24a3ec262fd625f46
12:51:39
call.ringing
CAd136456c48dc8ab24a3ec262fd625f46
12:51:11
call.initiated
CAd136456c48dc8ab24a3ec262fd625f46
12:51:09
call.hangup
CAf66155cc7cd99467c5a35b23a21aff47
12:05:31
media.stream.stopped
CAf66155cc7cd99467c5a35b23a21aff47
12:05:31
media.stream.started
CAf66155cc7cd99467c5a35b23a21aff47
12:04:25